Terms and conditions
Restaurant Luwte
Zwanestraat 26, Groningen
Email: info@restaurantluwte.nl
Chamber of Commerce number: 99718383
VAT identification number: NL869104755B01
Date of entry into force: 1 June 2026
ARTICLE 1 – DEFINITIONS
In these general terms and conditions, the following terms are used with a capital letter. These terms are understood to mean:
Cancellation: the written notification by the Customer to the Restaurant that one or more agreed Catering Services will not be used in whole or in part, or the notification made in writing by the Restaurant to the Customer that one or more agreed Catering Services will not be provided in whole or in part.
Consumer Other Party: a Customer and/or Guest, being a natural person who is not acting in the exercise of a profession or business.
Invoice Value: the total amount including VAT that the Customer owes to the Restaurant on the basis of one or more Agreements, as well as on the basis of Catering Services provided pursuant to an Agreement.
Guest: the natural person who uses the Catering Services of the Restaurant for his or her own purposes. References in these Terms and Conditions to Guest or Customer refer to both Guest and Customer, unless it necessarily follows from the content of the provision and its purport that only one of the two can be intended.
Group: a group of eight (8) or more persons to whom the Restaurant provides one or more Catering Services pursuant to one or more Agreements to be considered related.
Catering services: the provision of food and/or drinks, as well as the provision of (hall) space, and all associated activities and services, in the broadest sense of the word.
House Rules: all rules of conduct for Guests made known by the Restaurant, whether or not in writing, including the house rules posted in and around the location of the Restaurant.
Customer: the natural or legal person who has concluded an Agreement with the Restaurant.
No-Show: the failure of the Guest and/or Customer to appear without Cancellation for one or more Catering Services to be provided by the Restaurant on the basis of the Agreement.
Agreement: any agreement between the Restaurant and the Customer with regard to the provision of Catering Services.
Reservation / Catering Agreement: an Agreement with regard to Catering Services to be provided by the Restaurant.
Reservation Value: the total expectation of turnover of the Restaurant, including VAT, in respect of a Reservation concluded with a Customer, which expectation is based on the prices applicable within the Restaurant.
Restaurant / Restaurant Luwte: the company Restaurant Luwte, established at Zwanestraat 26 in Groningen, registered in the trade register of the Chamber of Commerce under number 99718383.
Terms and Conditions: these general terms and conditions of the Restaurant.
Working day: a day that is not a Saturday, Sunday or generally recognised holiday in the Netherlands.
Business Counterparty: a Customer who acts in the exercise of a profession or business.
ARTICLE 2 – APPLICABILITY
2.1 These Terms and Conditions apply to all offers, Agreements and Reservations with the Restaurant, as well as to all agreements arising out of and building on them.
2.2 Deviations from these Terms and Conditions are only valid if they have been expressly agreed in writing between the Restaurant and the Customer. The other provisions of the Terms and Conditions will continue to apply in full force in that case.
2.3 The applicability to any Agreement of general or specific terms and conditions used by the Customer is expressly rejected by the Restaurant, unless and after the said terms and conditions have been expressly declared applicable to an Agreement in writing by the Restaurant.
2.4 Once the Terms and Conditions have been validly declared applicable to an Agreement concluded between the Restaurant and the Customer, the Terms and Conditions will be deemed to apply to all subsequent Agreements between the Restaurant and the Customer, without the need for this to be agreed separately.
2.5 These Terms and Conditions also apply to all natural persons and legal entities that the Restaurant uses or has used when concluding and/or executing an Agreement or when operating the Restaurant.
2.6 Those articles that are in conflict with applicable mandatory consumer law do not apply to Consumer Counterparties.
2.7 The Customer and the Guest are obliged to follow the instructions of employees and/or persons acting on behalf of the Restaurant at all times.
ARTICLE 3 — OFFER AND CONCLUSION OF THE CONTRACT
3.1 All offers made by the Restaurant with regard to the conclusion of an Agreement are without obligation and based on availability ("while stocks or capacity last").
3.2 The Restaurant may refuse to conclude an Agreement at any time for any reason whatsoever, except if such a refusal is made solely on discriminatory grounds.
3.3 A Reservation is only final after it has been confirmed in writing by the Restaurant, by e-mail or via the reservation system. All Reservations are only valid after they have been confirmed by the Restaurant.
3.4 The Customer is obliged to check the booking confirmation and to inform the Restaurant in writing without delay of any mistake or inaccuracy regarding the Reservation, failing which the execution of the Reservation will take place as shown in the booking confirmation.
3.5 Promises by and agreements with subordinates or representatives of the Restaurant are only binding on the Restaurant vis-à-vis the Customer if and insofar as these promises and/or agreements have been confirmed in writing by the Restaurant.
3.6 The Restaurant is authorised to engage third parties for the proper execution of the Agreement.
ARTICLE 4 – RESERVATIONS (INDIVIDUAL GUESTS)
4.1 Reservations are made in writing, by telephone or through the Restaurant's online reservation system.
4.2 The Guest may cancel or change a Reservation free of charge up to twenty-four (24) hours before the reserved time.
4.3 In case of Cancellation or modification less than twenty-four (24) hours before the reserved time, or in the event of No-Show, a fee of € 30 (thirty euros) per person is due.
4.4 If the Guest arrives more than thirty (30) minutes after the reserved time, the Restaurant is entitled to give the table to other Guests, without prejudice to the provisions of Article 8 of these Terms and Conditions.
ARTICLE 5 — GROUP BOOKINGS
5.1 Reservations for a Group (eight (8) or more people) are subject to the special provisions of this article, without prejudice to the other provisions of these Conditions.
5.2 The Restaurant may require a Group to purchase a mandatory group menu.
5.3 The Restaurant may require a deposit of at least twenty-five percent (25%) of the estimated Reservation Value for Group Reservations.
5.4 The final number of persons must be communicated to the Restaurant in writing no later than forty-eight (48) hours before the Reservation. This number is leading for invoicing, even if fewer people are present on the day itself.
5.5 Reduction of the final number of persons by more than ten percent (10%) within the period of forty-eight (48) hours for the Reservation shall be considered a partial Cancellation, to which Article 8 of these Conditions applies.
ARTICLE 6 – DIETARY REQUIREMENTS AND ALLERGIES
6.1 The Restaurant will take into account dietary requirements and (food) allergies if these have been communicated to the Restaurant in writing no later than seventy-two (72) hours before the Reservation.
6.2 The Restaurant will take into account any wishes that will be communicated at a later date, but the Restaurant cannot guarantee that they can be met in all cases.
6.3 Despite the utmost care, the Restaurant cannot completely rule out cross-contamination in the kitchen. The Restaurant is not liable for damage as a result of cross-contamination, unless the damage is the direct result of intent or gross negligence on the part of the Restaurant.
ARTICLE 7 – PRICES
7.1 All prices stated on the menu and/or the website of the Restaurant are in euros and include VAT, unless expressly stated otherwise.
7.2 The Restaurant reserves the right to change the prices if an increase in one or more of the price-determining factors has occurred. Price changes will be announced in advance.
7.3 For special services, such as the use of cloakroom, private use of rooms or special arrangements, a separate fee may be charged by the Restaurant.
7.4 It is not permitted to consume your own drinks or food in the premises of the Restaurant, unless otherwise agreed in writing in advance. The Restaurant is entitled to charge a corkage fee for this. The amount of the corkage fee is agreed in advance or, in the absence of prior agreement, reasonably determined by the Restaurant.
ARTICLE 8 – CANCELLATION AND NO-SHOW
8.1 Cancellation must be made in writing and dated. The Client cannot derive any rights from a verbal Cancellation.
8.2 In the event of a No-Show, the Customer is in all cases obliged to pay the full Reservation Value to the Restaurant.
8.3 If not all agreed Catering Services are cancelled, the following provisions shall apply to the cancelled Catering Services on a pro rata basis.
8.4 Cancellation by individual Guests (less than eight (8) people):
- In case of Cancellation more than twenty-four (24) hours before the reserved time: free of charge;
- In case of Cancellation twenty-four (24) hours or less before the reserved time or in case of No-Show: € 30 (thirty euros) per person.
8.5 Cancellation by Groups — Consumers Counterparties (eight (8) persons or more):
- In case of Cancellation more than fourteen (14) days before the reserved time: free of charge; any amounts paid in advance will be refunded after deduction of administration costs of € 25 (twenty-five euros);
- In case of Cancellation more than seven (7) days before the reserved time: 25% of the Reservation Value;
- In case of Cancellation more than three (3) days before the reserved time: 50% of the Reservation Value;
- In case of Cancellation more than twenty-four (24) hours before the reserved time: 75% of the Reservation Value;
- In case of Cancellation twenty-four (24) hours or less before the reserved time or in case of No-Show: 100% of the Reservation Value.
8.6 Cancellation by Groups — Business Counterparties (eight (8) persons or more):
- In case of Cancellation more than three (3) months before the reserved time: 15% of the Reservation Value;
- In case of Cancellation more than one (1) month before the reserved time: 35% of the Reservation Value;
- In case of Cancellation more than fourteen (14) days before the reserved time: 60% of the Reservation Value;
- In case of Cancellation more than seven (7) days before the reserved time: 85% of the Reservation Value;
- In case of Cancellation seven (7) days or less before the reserved time or in case of No-Show: 100% of the Reservation Value.
8.7 Amounts that the Restaurant has already become liable to third parties in connection with the Agreement must at all times be fully reimbursed by the Customer to the Restaurant, without prejudice to the percentages mentioned above in this article.
8.8 The Restaurant is entitled to cancel an Agreement without being obliged to pay compensation if there are sufficient indications that the nature of the meeting to be held in the Restaurant is substantially different from that communicated by the Customer when the Agreement was concluded, such that the Restaurant would not have concluded the Agreement if it had been aware of the actual nature of the meeting.
ARTICLE 9 – PAYMENT
9.1 Payment is made in euros.
9.2 Individual Guests are obliged to make the payment immediately after the restaurant visit, unless otherwise agreed in writing.
9.3 If payment other than cash has been agreed, the Customer must pay all invoices to the Restaurant within fourteen (14) days of the invoice date to the bank account specified by the Restaurant.
9.4 The Restaurant may at any time require the Customer to pay a deposit or deposit of up to the Reservation Value. Down payments and deposits received are properly administered and explicitly do not count as turnover already realized.
9.5 The Restaurant is also entitled at all times to demand interim payment for Catering Services that have already been provided.
9.6 If payment of an invoice has not been made in full within the stipulated period, the Client will be in default immediately, without further notice of default being required, and will owe interest of 1% per month from the date after the due date of the invoice in question, unless the statutory (commercial) interest is higher, in which case that higher interest rate will apply.
9.7 Furthermore, all extrajudicial collection costs will then be borne by the Client (at least 15% of the claim, min. € 150).
9.8 If the Client is in default with the payment of any invoice, all other outstanding invoices will also be immediately due and payable.
9.9 The Client does not have the right to suspend or set off its payment obligations.
ARTICLE 10 – OBLIGATIONS OF THE RESTAURANT
10.1 The Restaurant is obliged to provide the agreed facilities and food/drinks at the agreed time.
10.2 If no food/drinks have been agreed in advance, the Restaurant will provide what it can offer at that time.
10.3 This obligation lapses in the event of force majeure, no-show/late arrival (>30 min), or in the event of non-fulfilment of (payment) obligations by the Client.
10.4 Access for pets is not guaranteed and subject to conditions.
ARTICLE 11 – RULES OF CONDUCT AND HOUSE RULES
11.1 - 11.3 The House Rules are binding. Instructions from staff must be followed. Aggression, drug use or inappropriate behavior is not allowed.
11.4 In the event of a violation, the Restaurant may immediately terminate the service and request the Guest to leave the location.
11.5 In the event of a violation, the Customer/Guest will forfeit a fine of € 500 per violation.
11.6 The Client and the Guest are jointly and severally liable for all damage caused.
ARTICLE 12 – LIABILITY OF THE RESTAURANT
12.1 - 12.3 Liability is limited to damage caused by intent or gross negligence. The Restaurant is not liable for loss or theft of property.
12.6 Liability is at all times limited to the amount paid out by the insurance, with a maximum of € 10,000,-.
ARTICLE 13 – FORCE MAJEURE
13.1 - 13.2 In the event of force majeure (fire, strike, extreme weather conditions, etc.), the Restaurant cannot be held liable for performance.
13.3 If force majeure lasts longer than 2 weeks, the agreement can be dissolved.
ARTICLE 14 – COMPLAINTS
14.1 Complaints should preferably be reported immediately during the visit.
14.2 If not resolved immediately, the complaint must be submitted in writing within 3 days via info@restaurantluwte.nl.
ARTICLE 15 – LOST PROPERTY
15.2 Lost and found items are kept for a maximum of 3 months.
ARTICLE 16 – PERSONAL DATA
16.1 Processing is carried out in accordance with the GDPR. Data will only be used for the execution of the agreement and legal obligations.
ARTICLE 17 – APPLICABLE LAW AND DISPUTES
17.1 Dutch law applies.
17.3 Disputes will be submitted to the court in Groningen (Northern Netherlands).
Version: 2026.1 | Date of entry into force: 1 June 2026© Restaurant Luwte — Zwanestraat 26, Groningen — Chamber of Commerce 99718383